VERTU Concierge Service: Provide Service for Prestige Customers in an Exclusive and Private Setting

Dec 25, 2023

Focusing on providing luxury in the mobile phone field, VERTU has learned many ideas from traditional fashion luxury brands, and strives to achieve the world's top level in design, decoration, material, workmanship, and replicates the genes of European luxury goods into mobile phone products.

VERTU's understanding of luxury is obviously much deeper than that of handset makers who release high-end products through brand partnerships. More importantly, VERTU’s luxury attributes are rooted in the brand itself This obviously gives them a great competitive advantage in the market. One of its signature services is VERTU Concierge Service.

Unlike the AI assistants currently flooding the streets, VERTU Concierge Service is achieved by the high-end service staff. At first glance, this approach may make people wonder: in the era with the rapid development of AI technology, why there is such an "anti-technology" approach? To be sure, AI has its advantages, but it also has significant limitations. AI assistants may be able to solve 95% of people's needs, but they will never solve the last 5%. It is precisely this 5% that best reflects the value of VERTU Concierge Service.

A concert at Notre Dame sounds unattainable, but for VERTU, anything is possible. The daughter of a Russian entrepreneur wanted to play a concert at Notre Dame, and the father wanted VERTU Personal Assistant to help him fulfill his daughter's dream. In the end, with the help of the Personal Assistant, the client's daughter was able to have her own concert in the ancient church, and her performance reverberated through the cathedral like a fantastic musical picture.

In today's digital age, user rights are particularly important, as it carries consumers' expectations of products and services, and is a bridge between brands and users. User rights are not only the protection of rights and interests when shopping, but also the cornerstone of trust and loyalty to the brand. At VERTU, this concept of rights and benefits is given a new connotation of luxury.

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