At VERTU, if you're not happy with your purchase for any reason, please Contact Us directly, and we will offer you solutions according to your case.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return (the phone must be inactive and not registered), your item must be in the same condition that you received it, unworn, or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Note: If there are software and hardware problems after activation within 7 days, please contact customer service to solve them.

delivery process & order status

Processing time typically takes between 1-2 business days. Orders placed on a weekend or holiday will be processed within the next 1-2 business days. Please note that all processing times may take longer due to a high volume of orders.

Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number and a link to check order status. You can also go to your account page to check order status.

shipping charges

As part of our commitment to providing a seamless shopping experience to our valued customers, we are pleased to offer free shipping(UPS or FedEx) for all orders.

Please note that we also offer an optional expedited shipping service(DHL) for orders. This service typically delivers the product(s) within5-7 business days after the shipment's dispatch. The cost for this service is $99 and can be selected instead of standard shipping.

order address error

Please contact Customer service immediately to change your address before the shipment. Once the items are shipped, the address cannot be changed.

shipping time

Delivery in 5~15 working days following your order depends on your location.

For reference:
Delivery to North America: 5 to 12 working days
Delivery to Europe: 7 to 15 working days
Delivery to Asia: 6 to 12 working days
Delivery to Oceania: 8 to 15 working days
Delivery to Africa: 9 to 15 working days


The shipping time is estimated and commences from the date of shipping, rather than the date of placing your order. It can take longer than the expected date due to an invalid address, the customs clearance procedures or other causes.

packaging material

Exquisite Luxury Gift Box+Sustainable Materials
Exquisite Luxury Gift Box: We use elegant gift box packing in order to send your phone to you safely and give you the pleasure of opening a gift.

Sustainable Materials: All of our gift boxes are carefully sourced and thoughtfully repurposed. The material of the gift box is an environmentally friendly, recyclable paper that is not a burden on nature.

additional information

We process orders Monday-Friday (excluding holidays).
All delivery times are estimates and VERTU is not responsible for delays due to unpredictable factors(weather, delivery carrier factors, customer error, holiday-related delays) or any other unforeseen factors.
If you have any questions or need help with your account, please Contact Us to assist you.