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A Vertu client wanted to visit a remote island with limited accessibility. The concierge arranged a private charter flight, secured a luxurious villa with breathtaking views, and even pre-booked unique experiences like a private snorkeling tour with marine biologists. The client was amazed by the personalized travel itinerary and the seamless experience.
VPASS · Travel
A customer was looking for tickets to a popular play in London’s West End. They contacted a ticket agent who was able to secure two tickets at a reasonable price, even though the show was sold out. The agent explained the process clearly and ensured the customer felt comfortable with the purchase. The customer was delighted to get the tickets and enjoyed the show immensely.
VPASS · Tickets
A customer was looking for a specific watch that was no longer in production. They contacted a luxury watch dealer who had a vast collection of vintage watches. The dealer was able to find the exact watch the customer was looking for and even offered to have it serviced before delivery. The customer was impressed by the dealer’s knowledge and the personalized service they received.
VPASS · Luxury Goods
A customer was celebrating their anniversary at a hotel. They informed the concierge of their special occasion. The concierge went above and beyond by arranging a romantic dinner, a complimentary bottle of champagne, and a personalized welcome note. The customer was overwhelmed by the thoughtful gestures and felt truly appreciated.
VPASS · Hotel
A customer was celebrating a special occasion with their family at a restaurant. The server noticed they were ordering a specific dish that was known to be spicy. The server proactively offered to ask the kitchen to prepare a less spicy version, ensuring the customer could enjoy the meal without discomfort. The customer was incredibly grateful and praised the server’s attentiveness.
VPASS · Food
A customer was planning to propose to their partner at a beautiful beach resort. They contacted the hotel staff and explained their plan. The staff was incredibly supportive and offered to help create the perfect atmosphere. They arranged for a private beach dinner, a musician to play romantic music, and even a photographer to capture the special moment. The customer was overjoyed with the hotel’s assistance and their partner was incredibly touched by the thoughtful proposal.
VPASS · Proposal