Introduction

The service support provided herein is offered by VERTU. Please ensure that you seek assistance solely through VERTU’s official website at vertu.com to safeguard against scams and fraudulent activities.

 

1.Warranty Coverage

This warranty applies to VERTU brand smartphones and associated products/ accessories purchased by consumers. The warranty service includes, but is not limited to, online service support and offline mailing options. It is valid and enforceable in all countries/regions, although please be aware that warranty services may be subject to delays in certain countries/regions.

 

2.Smartphone Warranty Services

VERTU guarantees that, during the warranty period as described below, the product is free from defects in materials and workmanship under normal use and when used in accordance with the respective product user manual.

 

2.1Warranty Period

Category	Subcategory	Warranty Period
Main Unit	/	12 Months
Battery	Built-in/Removable Battery	12 Months
Accessories (In-box)	Charging Adapter	6 Months
	USB/Type-C Charger	3 Months
	Protective Film	Out of Warranty Coverage

 

2.2 Warranty Validation

To access warranty services, you are required to verify your warranty status, which can be accomplished by providing any of the following documentation:

 

Proof Type	Description
Serial Number	The warranty period commences from the production date indicated by the Serial Number (SN) for a period of 90 days.
Order Details	A screenshot of a successful transaction made at the vertu.com store.
Service Ambassador	Your purchase session record provided by our Service Ambassador.

 

If necessary or in connection with clarifying questions, VERTU may request proof of purchase and/or other documentation or information related to the date of purchase. Should such information not be provided, be incomplete, or be deliberately withheld, VERTU reserves the right to refuse warranty service.

 

2.3 Warranty Policy

Services	Description
Warranty Period Repair	During the warranty period, should any material or craftsmanship defects arise with the product or its associated parts, the VERTU Support Team will provide free repair or replacement services in accordance with the applicable product.
Out-of-Warranty Repair	The VERTU Support Team offers paid repair services for issues that fall outside the warranty coverage. You can submit a request for repair related malfunctions through our website at vertu.com.

 

 

2.4 Exclusions from Warranty Coverage

This warranty does not apply in the event of any of the following circumstances:

1. Products that have been modified, disassembled, or repaired without authorization from VERTU.
2. Products damaged due to misuse, abuse, negligence, or accidental damage by the user (regardless of the cause), such as oxidation of parts, damage related to falls, improper voltage input, excessive pressure, or deformation of the mainboard (for power adapters, such damage includes cracking, broken pins, severe deformation,breakageof the power cord, and exposure of the wire core).
3. Normal wear and tear or other damages caused by the natural aging of the product. This particularly includes scratches and damages to plastic/glass surfaces and all other externally exposed components due to normal customer use, unless the damage is caused by material or workmanshipdefects.
4. Products damaged due to the intrusion of foreign objects/materials (liquids, food, corrosion, insects, etc.).
5. Damage to the product caused by improper installation, use, maintenance, and/or storage, such as the use of third-party hardware like data cables and adapters, installation of third-party software, incorrect testing, or connection to non-VERTU authorized or incompatible devices.
6. The product does not match the model specified in the warranty documentation, or the warranty documentation has been altered.
7. The product’s nameplate, Serial Number (SN), or anti-tamper sticker has been removed, damaged, or become illegible.

 

3.Contact Us

Should you encounter any difficulties, please reach out to the VERTU official website at vertu.com.