Black Card

VERTU Medical Concierge Membership - Black Card

Support through more complex care.

Dedicated support through more complex care. Black brings together the Platinum service benefits with major-surgery case management, ICU or international-ward resource coordination, ward care and visa-extension assistance.

Included annual benefits

• Online health consultation — Unlimited per membership year
  Daily health questions, initial report interpretation and guidance on where to seek care. Not an emergency service.
• China medical pathway planning — Unlimited per membership year
  Planning for hospitals, departments, specialists, examinations and admission, based on your needs.
• Digital health record & archiving — 1 person per membership year
  Archiving of medical history, examination results, imaging and service records for future visits and follow-up.
• Medical-record organization & translation — 1 per membership year
  One service per membership year.
• Remote specialist consultation — 1 per membership year
  Remote assessment by a specialist from a Chinese Grade III, Class A hospital, or a professional team. Suggested session: 15–30 minutes.
• Treatment plan & cost estimate — 2 per membership year
  Estimated pathway, timing and cost range based on available records. Final charges are set by the hospital.
• Sanya wellness retreat — 15 days, 14 nights per membership year
  One-bedroom suite at the Sanya General Hospital wellness center, with three meals and all on-site TCM services. A companion may join.
• Sanya TCM health assessment — 1 per membership year
  TCM constitution identification and basic health assessment. Examination items depend on the institution.
• Multidisciplinary consultation — 1 per membership year
  For cases requiring input from several specialties, including oncology, cardiovascular and cerebrovascular conditions, and complex surgery.
• Private airport pickup — 1 per membership year
  Airport-to-hotel transfer in a GL8 vehicle.
• Medical interpretation — 10 hours per membership year
  10 cumulative hours per year, accounted for by the hour.
• 3A-hospital appointment coordination — 2 per membership year
  Hospital, department and specialist matching. Appointments depend on hospital availability.
• Expedited examination coordination — 2 per membership year
  Coordination for CT, MRI, ultrasound, endoscopy and other examinations. Examination fees and special consumables are paid separately.
• VIP medical accompaniment — 2 visits per membership year · ≤4h each
  Outpatient visits, examinations, admission or discharge. Up to 4 hours per visit; overtime costs extra.
• Major-surgery case management — 1 per membership year
  Pre-operative assessment, specialist and hospital coordination, examinations, admission, surgery scheduling and post-operative follow-up.
• ICU / international ward coordination — 1 per membership year
  Resource coordination only. ICU and international ward medical charges are excluded.
• Ward care — 7 days per membership year
  Provided by senior care workers.
• Visa extension assistance — 1 per membership year
  Document checklist, process guidance and agency assistance. Government, translation, notarization and other third-party fees are separate.
• Accident insurance — 60 days per membership year
  Subject to insurer underwriting, age, nationality, occupation, exclusions and policy terms.
• Remote follow-up — 2 per membership year
  Follow-up on recovery, reports, medication and subsequent care plans after service completion.

The Sanya retreat allowance shown above is the total for this plan each membership year; it is not added to the stays offered by lower tiers.

Service support and timing

• 24/7 emergency coordination — VIP line
  Coordination, information and resource support. In an emergency, contact local emergency services first.
• Complex-service preparation — 5–10 working days
  Time to prepare complex China-inbound services; separate from the general client-service response target.
• Client-service response target — ≤15 minutes · 24/7
  Client-service response target; not a guaranteed specialist appointment or clinical response time.

Membership terms and separate charges

• Membership is valid for 12 months from activation. Services are available once 30 days have elapsed from activation. One membership per person; non-transferable.
• Hospital registration, examinations, treatment, surgery, admission, medicines, consumables and third-party fees are paid separately unless explicitly included. Membership covers the listed service benefits, not the cost of medical treatment.
• Appointments and ward access depend on hospital resources. Accident insurance is subject to insurer approval and policy terms. Final arrangements follow your agreement and the medical institution’s charges.
• Emergency coordination provides information and resource support. For an emergency, contact local emergency services first.