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At VERTU, if you're not happy with your purchase for any reason, please Contact Us directly, and we will offer you solutions according to your case.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return (the phone must be inactive and not registered), your item must be in the same condition that you received it, unworn, or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Note: If there are software and hardware problems after activation within 7 days, please contact customer service to solve them.

Step 1

Contact Us directly to get more return&refund information.

Step 2

Our support team will follow up with your return request.

Step 3

You will get a return shipping label.

Step 4

The courier will pick up the package and deliver it.

Step 5

The after-sale team checks the package you sent back.

Step 6

Resend you new products or refund your money.