About METAWATCH Performance

1. What is the display size of the smartwatch?

1.85 inches

2. What is the display resolution?


3. What is the smartwatch battery ?


4. How long does a smartwatch battery last?

About 7 days (The battery life is based on VERTU test data, the actual battery life will vary depending on usage habit)

5. What is the waterproof and dustproof level of the watch?

This device boasts an IP68 certification, ensuring it can seamlessly blend with the natural elements. It's your perfect companion for outdoor adventures, light water activities, and rainy weather. Nevertheless, it's not designed for hot water showers, saunas, deep-sea diving, or high-pressure washes.

6. What powers the watch?

It's driven by a high-performance smart chip.

7. Which devices and how can they connect?

It's driven by a high-performance smart chip.

8. What materials are used for the watch case?

The premium smartwatch features a lightweight and robust carbon fiber case, seamlessly blending professionalism with style. Carbon fiber, known for its lightweight and high-strength properties, has a rich history in the racing world, where it was employed to enhance performance by reducing weight. This inspiration extended to the watch industry, although it posed material challenges. As a result, only select high-end watchmakers offer carbon fiber timepieces, typically at elevated prices. Discover More About Fine Watchmaking

9. Is rose gold genuine gold?

No, it's gold-plated.

10. What material is used for the strap?

The strap is crafted from custom fluoroelastomer (KFM), designed to withstand extreme conditions ranging from -40°C to +225°C. It offers resistance to high temperatures and chemicals, making it a reliable choice for use in wet, salty water, or under harsh weather conditions.

11. What is the watch screen composed of?

The watch screen is made from sapphire, which ranks just below diamond in terms of hardness. It offers resistance to high temperatures and corrosion.

About After-sales

1. How to connect VERTU watch and METAVERTU?

1. Charge and activate the watch.2. Download the app on your mobile device: Android users, scan the QR code below. iOS users, search "VERTU WATCH" in your app store.3. After the APP is downloaded and installed successfully, turn on the Bluetooth of your phone and move it close to the watch.a. Open the settings on the watch side - QR code. In the APP device interface, click the "scan icon" in the upper right corner to scan the QR code on the watch side to bind.b. Click the "Device" button on the APP device interface and search for "VERTU WATCH" to bind.

2. Is it possible to insert a phone card into the watch?

No, it cannot.

3. Is the phone call functionality supported by the watch?

Yes, it does.

4. Is it possible for the watch and mobile phone to locate each other?

Yes, it can.

5. Is it possible for the watch have NFC functionality?

No, it cannot.

6. Does the watch have wireless charging?

Yes, it does.

7. What health management features are available on the watch?

The watch is equipped with a custom chip that enables intelligent health management, including 24-hour real-time heart rate monitoring, blood oxygen measurement, exercise tracking, and sleep analysis.

About Maintenance

1. How long is the warranty service provided by VERTU?

We offer a 1-year warranty (does not cover the broken screen) and will give you free repairs if there are any quality issues that aren't the result of intentional damage.

2. What are the conditions of maintenance?

As long as it is a genuine VERTU smartwatch, most of them can be repaired by contacting us, you need to provide: the model number of the mobile phone, the time of purchase, pictures of the fault and other information.

3. How do I apply for repairs?

You have an item that needs to be repaired, please contact us and we'll give you an idea of whether or not it can be repaired, as well as the time and cost of the repair, depending on the condition of your smartwatch.

4. Where are the after-sales repair centers located?

Our global repair center is in Hong Kong

5. What are the costs I have to bear to apply for repairs?

The free one-year warranty service does not cover the broken screen.

You have a choice between two shipping options if you want to send your smartwatch in for repair:

1. Contact the carrier yourself to return the package: you will need to pay a fee, which covers the cost of the repairs and the logistics costs we send to you.

2. For door-to-door pick up service: making a total fee, which covers all maintenance and logistics costs.

6. Will I be responsible for the return postage to have my phone repaired?

If the watch is in use due to the watch itself affects the use of the problem, in the one-year warranty period we bear the repair and round-trip logistics costs; if it is man-made damage, or more than the warranty period, we will no longer bear the repair and logistics costs.

7. When will I get my repaired cell phone?

The estimated repair time is approximately 5 to 7 working days, and we will send it to you as soon as possible after the repair is completed.