METAWATCH FAQs

1.85 inches

320*386px

260mAh

About 7 days (The battery life is based on VERTU test data, the actual battery life will vary depending on usage habit)

This device boasts an IP68 certification, ensuring it can seamlessly blend with the natural elements. It's your perfect companion for outdoor adventures, light water activities, and rainy weather. Nevertheless, it's not designed for hot water showers, saunas, deep-sea diving, or high-pressure washes.

It's driven by a high-performance smart chip.

It's driven by a high-performance smart chip.

The premium smartwatch features a lightweight and robust carbon fiber case, seamlessly blending professionalism with style. Carbon fiber, known for its lightweight and high-strength properties, has a rich history in the racing world, where it was employed to enhance performance by reducing weight. This inspiration extended to the watch industry, although it posed material challenges. As a result, only select high-end watchmakers offer carbon fiber timepieces, typically at elevated prices. Discover More About Fine Watchmaking

No, it's gold-plated.

The strap is crafted from custom fluoroelastomer (KFM), designed to withstand extreme conditions ranging from -40°C to +225°C. It offers resistance to high temperatures and chemicals, making it a reliable choice for use in wet, salty water, or under harsh weather conditions.

The watch screen is made from sapphire, which ranks just below diamond in terms of hardness. It offers resistance to high temperatures and corrosion.

1. Charge and activate the watch.2. Download the app on your mobile device: Android users, scan the QR code below. iOS users, search "VERTU WATCH" in your app store.3. After the APP is downloaded and installed successfully, turn on the Bluetooth of your phone and move it close to the watch.a. Open the settings on the watch side - QR code. In the APP device interface, click the "scan icon" in the upper right corner to scan the QR code on the watch side to bind.b. Click the "Device" button on the APP device interface and search for "VERTU WATCH" to bind.

No, it cannot.

Yes, it does.

Yes, it can.

No, it cannot.

Yes, it does.

The watch is equipped with a custom chip that enables intelligent health management, including 24-hour real-time heart rate monitoring, blood oxygen measurement, exercise tracking, and sleep analysis.

We offer a 1-year warranty (does not cover the broken screen) and will give you free repairs if there are any quality issues that aren't the result of intentional damage.

As long as it is a genuine VERTU smartwatch, most of them can be repaired by contacting us, you need to provide: the model number of the mobile phone, the time of purchase, pictures of the fault and other information.

You have an item that needs to be repaired, please contact us and we'll give you an idea of whether or not it can be repaired, as well as the time and cost of the repair, depending on the condition of your smartwatch.

Our global repair center is in Hong Kong

The free one-year warranty service does not cover the broken screen.

You have a choice between two shipping options if you want to send your smartwatch in for repair:

1. Contact the carrier yourself to return the package: you will need to pay a fee, which covers the cost of the repairs and the logistics costs we send to you.

2. For door-to-door pick up service: making a total fee, which covers all maintenance and logistics costs.

If the watch is in use due to the watch itself affects the use of the problem, in the one-year warranty period we bear the repair and round-trip logistics costs; if it is man-made damage, or more than the warranty period, we will no longer bear the repair and logistics costs.

The estimated repair time is approximately 5 to 7 working days, and we will send it to you as soon as possible after the repair is completed.