METAVERTU FAQs

Qualcomm Snapdragon 8 Gen 1 Processor

Dual System: Android and Web 3.0

METAVERTU is a dual-chip A5 security chip plus Snapdragon 8GEN1

2400*1080 Pixels

Last 24 hours on a full charge, 20 minutes fast charging

METAVERTU has NFC function, but it only supports access control cards and does not support binding bank cards.

Rear Camera: 64MP Humanity Camera+50MP Wide-angle Camera +8MP Periscope Camera

Front Camera: 16MP Front Camera

4600mAh Battery, 55W Fast Charging, 15W Wireless Charging

We support English (UK), Portuguese, French, German, Russian, Spanish, Italian Hindi, Indonesian, Korean, Arabic, Thai, Filipino, Turkish, Ukrainian, Vietnamese, Malay.

Not waterproof, please avoid contact with water

To set up 5G, simply follow these steps:

1. Navigate to your device's Settings and locate "Mobile Network," "Mobile Data," or "5G Network Mode Selection." Change the mode from automatic to SA+NSA mode.

2. If your phone uses dual SIM cards, deactivate 5G for the card that's not actively using data.

3. After completing the first two steps, briefly enable and disable airplane mode, or alternatively, power off and restart your device.

We have warehouses in many countries around the world. Based on our inventory, we will choose the warehouse closest to you to deliver the goods to you.

We provide worldwide shipping services. Paid Fast Shipping delivery within 5-7 working days; Free Express delivery within 10-15 working days. And we purchase insurance for each mobile phone to ensure that it will be delivered to you as quickly as possible.

Your Phone

Screen Protector x 3pcs

Charger x1

Data Cable x1

Sim Card Removal Pin x1

Product Manual x1

VERTU Life Card x1

We have a 7-day return and exchange policy, which means you have 7 days after receiving your item to request a return or exchange. To be eligible for a return or exchange (the phone must be inactive and not registered), your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need a receipt or proof of purchase.

You can access the internet, and your phone is now active.

If you wish to access our concierge service, please get in touch with us, and we will provide you with an activation code to enable this service on your mobile phone. Upon activation, you'll enjoy a free one-year concierge service. Should you choose to extend this service beyond the initial year, a fee of $3,000 will be applicable.

If you were using Android system before, you can use the following path: Tools--Phone Switch, find an application called Phone Switch on the METAVERTU phone, you can transfer data on the application.If you were using an IOS system before, you can download the ZAPYA software for data transfer.

Find the “META SPACE” software on the homepage of your mobile phone and click to switch.

1. Charge and activate the watch.

2. Download the app on your mobile device: Android users, scan the QR code below. iOS users, search "VERTU WATCH" in your app store.

3. After the APP is downloaded and installed successfully, turn on the Bluetooth of your phone and move it close to the watch.

a. Open the settings on the watch side - QR code. In the APP device interface, click the "scan icon" in the upper right corner to scan the QR code on the watch side to bind.

b. Click the "Device" button on the APP device interface and search for "VERTU WATCH" to bind.

This phone is now Android 12, because we started developing this phone in 2020, and this system is very stable. At the same time, we will continue to push updates for you after you activate it, please don't worry.

To set up 5G, simply follow these steps:

1. Navigate to your device's Settings and locate "Mobile Network," "Mobile Data," or "5G Network Mode Selection." Change the mode from automatic to SA+NSA mode.

2. If your phone uses dual SIM cards, deactivate 5G for the card that's not actively using data.

3. After completing the first two steps, briefly enable and disable airplane mode, or alternatively, power off and restart your device.

We offer a 1-year warranty (does not cover the broken screen) and will give you free repairs if there are any quality issues that aren't the result of intentional damage.

As long as it is a genuine VERTU mobile phone, most of them can be repaired by contacting us, you need to provide: the model number of the mobile phone, the time of purchase, pictures of the fault and other information.

You have an item that needs to be repaired, please contact us and we'll give you an idea of whether or not it can be repaired, as well as the time and cost of the repair, depending on the condition of your mobile phone.

4. Where are the after-sales repair centers located?

The free one-year warranty service does not cover the broken screen. You have a choice between two shipping options if you want to send your phone in for repair:

1. Contact the carrier yourself to return the package: you will need to pay $1200, which covers the cost of the repairs and the logistics costs we send to you.

2. For door-to-door pick up service: making a total fee of $1500, which covers all maintenance and logistics costs.

If the mobile phone is in use due to the mobile phone itself affects the use of the problem, in the one-year warranty period we bear the repair and round-trip logistics costs; if it is man-made damage, or more than the warranty period, we will no longer bear the repair and logistics costs.

The estimated repair time is approximately 5 to 7 working days, and we will send it to you as soon as possible after the repair is completed.