AI Business Phone Answering Services Head to Head in 2025

You want your business to do well. The VERTU Agent Q is the top ai business phone answering service in 2025. It is best for people who want luxury, privacy, and smart agents. Many businesses use ai for customer service now. In 2025, over 60% of businesses use it. In the U.S., 68% of small businesses use it often. Other top services are Rosie AI for all-in-one help, Smith.ai for finding good leads, Goodcall for making things personal, Ambs Call Center and Ruby Receptionists for live answering, and Sona for new companies. Picking the right service helps you work better, gives better customer service, and keeps your data safe.

Key Takeaways

• Pick the best AI phone answering service to help your customers and keep your data safe. – Try VERTU Agent Q if you want luxury and privacy. Rosie AI is good if you need all-in-one customer support. – It is important to choose a service you can change to fit your business. – Make sure the service can grow with your business and take more calls. – Always look at the security features to keep information safe and follow the rules.

Quick Comparison of Best AI Phone Answering Services

Key Features Overview

When you pick an ai phone answering service, you want to know what makes each one different. Most businesses look for natural language processing. They also want it to work with their current systems. Customizing how calls are handled is important too. You may want a service that grows with your business. It should also support more than one language.

Here is a quick look at the top choices:

Tip: If you want strong AI and privacy, VERTU Agent Q is a great choice. For live help, Ambs and Ruby Receptionists are top picks.

Pricing and Plans

Prices for ai business phone answering services are not all the same. Some have monthly plans. Others charge for each minute or call.

• VERTU Agent Q: Costs more, has luxury features and 24/7 help.

• Rosie AI: You pay a subscription, with different levels for tools.

• Smith.ai: You can pay as you go or by the month, good for leads.

• Goodcall: Has low-cost plans, nice for small businesses.

• Ambs Call Center & Ruby Receptionists: You pay per minute or call, with live agents.

• Sona: Prices are good for startups and grow as your team does.

User Ratings

User ratings show which services people like most. Most users rate these services for being reliable, easy to use, and having good support.

• VERTU Agent Q: ⭐⭐⭐⭐⭐ (Luxury, privacy, and smart AI)

• Rosie AI: ⭐⭐⭐⭐½ (Great for talking to customers, easy to use)

• Smith.ai: ⭐⭐⭐⭐½ (Good at finding leads)

• Goodcall: ⭐⭐⭐⭐ (Easy to change and simple)

• Ambs Call Center: ⭐⭐⭐⭐ (Live help you can trust)

• Ruby Receptionists: ⭐⭐⭐⭐½ (Friendly and professional)

• Sona: ⭐⭐⭐⭐ (Nice for new and growing businesses)

If you want the best mix of AI, ways to change things, and good service, look at these choices to see what works for you.

In-Depth Reviews of Top AI Business Phone Answering Services

VERTU Agent Q – Luxury AI Agent for Entrepreneurs

You might want a phone that does more than just answer. VERTU Agent Q is made for business owners who want something special. This device uses agent-based intelligence to help with calls, messages, and tasks. On-device ai keeps your data private and safe. The phone looks fancy with stainless steel, leather, and gold. Its Falcon-Wing shape and Swiss hinge make it stand out. You can ask for help using your voice, pictures, or text. The VAOS system understands what you need and acts quickly. It has a 50MP camera, zoom, and creative ai tools for photos and videos. VERTU Agent Q gives you support all day, every day, and ships worldwide for free. You can change how your phone looks to match your style. This ai answering service is great for leaders who want smart tech, privacy, and luxury.

Rosie AI – All-in-One Customer Service Solution

Rosie AI helps you handle calls and customer service in one place. You can make custom scripts for questions and caller info. Rosie answers calls anytime, even when your office is closed. The ai blocks spam calls, so you save time. Rosie works in English and Spanish, so you can talk to more people. You can transfer calls or set appointments with better plans. Rosie connects with Salesforce and HubSpot for easy CRM use. You can send texts during calls and transfer live calls with Growth plans.

Here is a table showing Rosie AI’s integrations and support features:

Rosie AI helps you work faster and makes customers happier. You get quick answers and spend less money. The ai gives each customer a special experience and helps you keep them. Rosie’s tools help you keep customers and get more value from your business.

Smith.ai – Best Answering Service for Lead Qualification

Smith.ai helps you find and sort leads for your business. The ai receptionist uses real call data to pick out good leads. You can set your own rules for intake and sorting. Smith.ai has answered over 17 million calls in 10 years, so they know what works. The service helps you get more leads and turn them into customers. You save money because you need fewer workers. Smith.ai stops bad leads before they reach you. Real people help with hard calls.

Here is a table showing Smith.ai’s strengths:

Smith.ai works for many businesses like car dealers, builders, online shops, schools, banks, doctors, IT, lawyers, media, pet care, and software. If you want fast replies and personal service, Smith.ai is a good pick.

Goodcall – Customizable AI Phone Answering

Goodcall lets you set up how your calls are handled. You can choose where calls go and what info is collected. The service has different plans for small, new, or big companies. You need to set up rules and workflows, which can be tricky. Goodcall’s basic message-taking is simple, so you need upgrades for more. Cheaper plans limit what call and customer info you can see.

Here is a table showing Goodcall’s pricing and features:

• Starter plan is good for small businesses.

• Growth plan gives startups more options.

• Scale plan is best for big companies with lots of calls.

Goodcall is best if you want to control how calls are handled and can set things up yourself.

Ambs Call Center & Ruby Receptionists – Live Answering Services

Ambs Call Center and Ruby Receptionists have real people answer your calls. They take messages and help set up meetings. Ambs Call Center is open all day and night and works with business tools. They can handle lots of calls and change how they work for you. Ruby Receptionists are friendly and professional. They are great for businesses that want a personal touch.

Here is a table comparing live answering services and virtual receptionists:

Ambs Call Center uses tech and personal service to keep quality high. Ruby Receptionists help your business look good with great customer service.

Sona – AI for Startups and Fast-Growing Teams

Sona is an ai phone answering service for new and growing teams. You get feedback and mood checks in real time to see how your team feels. The easy interface makes it simple for everyone to use. Sona lets you make your own surveys and sends instant alerts. You can see your data in charts to help you decide what to do. Sona works with Slack and Microsoft Teams to help your team work together.

Here is a table showing Sona’s features:

Sona’s prices are good for startups and teams that are growing. You can start for free or pay more for extra calls.

Sona is a smart pick if you want ai phone answering that grows with your team.

Tip: Pick an ai business phone answering service that fits your business size, call needs, and what your customers want.

Head-to-Head Analysis: AI Accuracy, Customization, and Security

AI Accuracy and Natural Language Understanding

When you pick an ai answering service, you want it to understand people. The best services use smart technology to know what callers need. This helps answer calls faster and with fewer mistakes.

Here is a table that shows how top services do compared to others:

Top services like VERTU Agent Q and Rosie AI are very good at knowing what callers want. This means people get answers fast and right. Smith.ai is also good at finding out what callers mean, so you can find good leads. Ambs Call Center and Ruby Receptionists use real people. They are great for hard questions, but ai is faster for easy ones.

Customization and Workflow Automation

Every business wants to handle calls in its own way. Customization lets you set up your phone system to fit your needs. VERTU Agent Q lets you ask for help by voice, picture, or text. You can also change how your phone looks and works.

Rosie AI lets you make your own scripts and connect to your CRM. This helps you keep track of every customer and never miss a call. Smith.ai has strong automation. You can set rules to sort and pick the best leads. Goodcall is flexible. You can set up call routes and forms to get the right info. Sona gives startups tools to make surveys and get feedback fast.

Tip: If you want to control how your phone works, pick a service with lots of ways to customize and automate.

Scalability for Business Growth

As your business gets bigger, you need a phone system that grows too. Ai phone answering services can handle more calls as you grow. You do not need to hire more people. This keeps your customer service strong, even when you are busy.

• Ai phone systems help you grow and keep customers happy.

• You see your business run better and grow faster.

• These systems handle more calls as your business gets bigger.

• Callers do not have to wait long, even when you are busy.

• Cloud-based ai phone systems let you add new features as you grow.

• Businesses using ai phone systems see 17% more happy customers.

• Calls are answered 38% faster.

• 63% of companies make up to 10% more money with ai.

Sona is good for startups that want to grow fast. VERTU Agent Q and Rosie AI are also good for big teams and lots of calls.

Security and Privacy

Keeping your data safe is very important. The best ai phone answering services use strong security to protect your calls and information. VERTU Agent Q uses on-device ai, so your data stays private and safe. The VERTU Secure Certainty framework keeps your calls and messages safe from hackers.

Other top services use strong rules like encrypting data and controlling who can see it. They sign strict deals with vendors. Many services meet big certifications like HIPAA, SOC 2, and PCI DSS. These are important for businesses that need strong data protection. Some also use HITRUST, which covers many rules like HIPAA, NIST, ISO, and GDPR.

Note: Always check if your phone service meets the security rules your business needs.

User Experience

You want a phone system that is easy to use and makes customers happy. VERTU Agent Q gives you a fancy device and smart ai. You get quick help and can change your phone to fit your style. Rosie AI makes sure every caller feels important. Smith.ai gives fast replies and helps you find the best leads. Goodcall lets you set up your own workflows, so you get the info you need. Ambs Call Center and Ruby Receptionists have real people, which some customers like. Sona is simple for startups and growing teams.

Pick a service that fits how you want to work and how you want your customers to feel when they call.

Best AI Phone Answering Service for Different Business Needs

Small Businesses

If you run a small business, you want to save time and money. Many services help make calls simple to handle. Rosie AI lets you talk to customers and book appointments in one place. Ruby mixes AI and live receptionists for a friendly voice and help any time. Emitrr is good for healthcare teams. It books visits and answers many calls at once. Slang is made for restaurants and hotels. It helps with reservations and answers questions about hours or menus. Nextiva gives you phone, video, and messages together, so you can talk in many ways. Aircall is great for sales teams who need smart call tools. Nexa is best if you need help sorting leads and taking in new clients. Tidio lets you answer website and social media questions from one spot.

Tip: Pick a service that fits how many calls you get and what your customers want.

Midsize Companies

If your business is growing, you need a service that grows too. First, think about what your business needs and what tools you use now. Make sure the service works for your type of business and has special features you need. It should be able to handle more calls as you get bigger. Try the service first to see if calls sound good and work with your other tools. Connect the AI service to your current systems so everything works together. Teach your team how to use the phone system. Keep checking how it works and make changes to do better.

• Think about what you need and what is hard for you.

• Check if it follows rules for your industry.

• Make sure it can grow with your business.

• Try out the call quality and how it connects.

• Link it to your other systems.

• Teach your team to use it well.

• Watch how it works and make it better.

Large Enterprises

Big companies need a service that works in many places. Smart AI phone answering services help you handle calls from different areas. These services make customer service faster by using smart requests and cutting wait times. You can send calls to the right office or team. The system checks time zones and who is working to send calls to the best person. This helps you use your team well and keeps customer service strong.

• Make customer service faster with quick call help.

• Handle calls from many places with support for all locations.

• Send calls based on time and who is working.

Industry-Specific Solutions

Some businesses need special phone answering services. AI phone answering services have options for public sector, insurance, wealth management, mortgage, healthcare, online stores, phone companies, and travel.

You can use AI to do simple jobs, answer easy calls, and reply faster. Doctors’ offices get help with paperwork. Online stores answer questions quickly. Phone companies fix problems fast. Travel and hotel services help with bookings and questions all day and night.

Note: Choose a phone answering service that matches your business type and what your customers need.

Pros and Cons Summary of Top AI Answering Services

VERTU Agent Q Pros and Cons

You get a best answering service that mixes luxury and smart tech. The phone uses on-device ai to keep your data safe. You get help from dedicated receptionist teams for customer service. The phone looks special and has strong privacy features. You can get help any time, day or night, and shipping is worldwide. This phone is good for leaders who want the best answering service.

Rosie AI Pros and Cons

Rosie AI gives you a best answering service that works all day and night. You never miss calls, even after hours. Many businesses see better accuracy and faster replies with this ai receptionist services tool. Rosie AI helps you save money instead of hiring dedicated receptionist teams. You get detailed bills, but some people find them confusing. Some users have problems with billing or slow refunds. The support team answers fast, but follow-up can take longer. Rosie AI helps you talk to customers more and keeps your service steady.

Pros:

• Always ready to answer calls, day or night

• Cheaper than live answering service

• Makes answers faster and more correct

• Handles many jobs for better work flow

Cons:

• Some users have billing or refund problems

• Bills can be hard to understand

• Support follow-up may be slow

Smith.ai Pros and Cons

Smith.ai is a best answering service for finding good leads. You use ai receptionist services to sort and pick the best leads. The phone system works with your CRM and does tasks for you. You get quick replies and personal customer service. Some people want more ways to change call scripts. Dedicated receptionist teams help you handle calls and make customers happy.

Goodcall Pros and Cons

Goodcall gives you a best answering service you can set up your way. You choose how your phone handles calls. The service is good for small businesses and teams that are growing. You get personal customer service and can change call routes. Some people think setup is hard. The phone system may not show all details on cheaper plans. There are no dedicated receptionist teams, so you do more setup.

Ambs Call Center & Ruby Receptionists Pros and Cons

You pick these services for a live answering service with real people. The best answering service here means a person answers your phone. You get personal customer service and a friendly voice. Dedicated receptionist teams answer calls and set meetings. The live answering service costs more than ai phone answering services. Some people want more things to be automatic.

Sona Pros and Cons

Sona gives a best answering service for new and fast-growing teams. You get feedback right away and easy phone setup. The service handles calls and works with your team tools. You get personal customer service and setup is simple. There are no dedicated receptionist teams. Some people want more advanced features as their team grows.

You want your business to do well. VERTU Agent Q is the top choice in 2025. It mixes new ideas with strong safety. Here is what makes it special:

Other services are good at helping customers, sorting leads, or being easy to set up. Think about what you need most—fancy style, privacy, or growing your business. Try free demos to see which one works best for your team.

FAQ

What is an AI business phone answering service?

An AI business phone answering service picks up calls for you. It listens to what people say and gives helpful answers. You save time and help your customers better.

How does VERTU Agent Q protect my privacy?

VERTU Agent Q keeps your data private by using on-device AI. Your information does not leave your phone. The Secure Certainty framework locks your calls and messages.

Can I customize how calls are answered?

Most AI services let you set up call scripts and workflows. You decide how callers are greeted and what details are collected. Customizing helps your business work the way you want.

Which service works best for startups?

Sona and VERTU Agent Q are good for startups. Sona has plans that grow and is easy to set up. VERTU Agent Q gives luxury, privacy, and smart agents for fast-growing teams.