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Introduction
The service support provided herein is offered by VERTU. Please ensure that you seek assistance solely through VERTU’s official website at vertu.com to safeguard against scams and fraudulent activities.
1.Warranty Coverage
This warranty applies to VERTU brand smartphones and associated products/ accessories purchased by consumers. The warranty service includes, but is not limited to, online service support and offline mailing options. It is valid and enforceable in all countries/regions, although please be aware that warranty services may be subject to delays in certain countries/regions.
2.Smartphone Warranty Services
VERTU guarantees that, during the warranty period as described below, the product is free from defects in materials and workmanship under normal use and when used in accordance with the respective product user manual.
2.1Warranty Period
Category |
Subcategory
|
Warranty Period
|
Main Unit |
/ |
12 Months
|
Battery |
Built-in/Removable Battery
|
12 Months |
Accessories (In-box)
|
Charging Adapter
|
6 Months
|
USB/Type-C Charger |
3 Months
|
|
Protective Film |
Out of Warranty Coverage
|
2.2 Warranty Validation
To access warranty services, you are required to verify your warranty status, which can be accomplished by providing any of the following documentation:
Proof Type |
Description |
Serial Number |
The warranty period commences from the production date indicated by the Serial Number (SN) for a period of 90 days. |
Order Details |
A screenshot of a successful transaction made at the vertu.com store. |
Service Ambassador |
Your purchase session record provided by our Service Ambassador. |
If necessary or in connection with clarifying questions, VERTU may request proof of purchase and/or other documentation or information related to the date of purchase. Should such information not be provided, be incomplete, or be deliberately withheld, VERTU reserves the right to refuse warranty service.
2.3 Warranty Policy
Services |
Description |
Warranty Period Repair |
During the warranty period, should any material or craftsmanship defects arise with the product or its associated parts, the VERTU Support Team will provide free repair or replacement services in accordance with the applicable product.
|
Out-of-Warranty Repair |
The VERTU Support Team offers paid repair services for issues that fall outside the warranty coverage. You can submit a request for repair related malfunctions through our website at vertu.com.
|
2.4 Exclusions from Warranty Coverage
This warranty does not apply in the event of any of the following circumstances:
3.Contact Us
Should you encounter any difficulties, please reach out to the VERTU official website at vertu.com.