VERTU® Official Site

SHOPPING

What kind of brand is VERTU?

VERTU is a British luxury mobile phone brand that combines rare materials, cutting-edge technology, and exclusive services. We create more than just devices; we craft personal masterpieces that reflect the unique status and taste of their owner. This is your invitation to an unrivalled world of exclusive experiences.

Are VERTU phones handmade?

Indeed, every VERTU is a testament to the soul of English hand-craftsmanship. From the curation of its first components to its final, intricate assembly, each device is brought to life by master artisans.

What makes a VERTU phone different from other smartphones?

VERTU provides two things other smartphones cannot: an ecosystem of elite service and absolute digital security. The phone is not the product; it is the masterfully crafted vessel for our renowned 24/7 Concierge Service and our unbreachable commitment to your privacy. This is the VERTU difference.

What operating systems are supported by VERTU phones?

VERTU phones use the Android operating system, with the version depending on the specific model. VERTU also provides security upgrade services for its phones to ensure the stability and security of the operating system.

What is the lastest model of VERTU phones?

Our latest masterpiece is the Quantum Flip, a revolutionary foldable handset. It is defined by its aerospace-grade resilience, a comprehensive onboard AI ecosystem, and pioneering quantum security.

For those seeking mastery in the world of Web3, our newest flagship is the Metavertu Max. It is engineered as the definitive gateway to the decentralized internet, offering seamless control and sovereignty over your digital assets.

What is the warranty policy for VERTU phones?

Every VERTU handset is protected by a one-year global warranty, effective from the original date of purchase. This covers any defects in material and workmanship. Accessories, including the battery, are covered for a period of six months. For any warranty-related enquiries, we invite you to contact our Concierge Service.

Why VERTU phones are so expensive?

Because a VERTU is not simply a phone; it is an investment for absolute luxury: extraordinary materials, singular human artistry, unbreachable security, and our elite Concierge Service.

Do you have any models below $1500?

We are pleased to present the iVERTU, with models beginning at $1450. It is designed as the gateway to the VERTU experience. Critically, it preserves the core tenets of our brand: uncompromising security for your communications and access to our 24/7 Concierge Service.

Tell me about your Concierge Service (Ruby Key).

Tap the ruby button on the side of the phone, and your private assistant will be ready to assist. There are 6 privileges and 27 services. Everything you need will be found here.

PAYMENT

 What payment method can i choose?

To ensure a seamless and secure acquisition, we offer a comprehensive suite of premier payment options. This includes all major international credit and debit cards, modern digital wallets such as Apple Pay and Google Pay. You may also explore flexible financing through Klarna. The specific methods available to you will be displayed at checkout for your final selection.

How do I cancel an order?

To cancel an order, please contact our 24/7 Concierge Service team. They are available at any time to assist you.

Email: official.service@vertu.com
Whatsapp: +44 7934635868
Tel: 400-1250-888

SHIPPING

When will i receive my order?

Upon confirmation, your VERTU is meticulously prepared and dispatched within 1-2 business days. Delivery typically takes 5-7 business days.

How do i track my order?

Upon dispatch, you will receive a tracking number to monitor your order. For personal updates, our Concierge Service is also at your disposal.

What shipping methods are available?

We partner exclusively with premier global logistics providers to ensure a secure, insured, and prompt delivery. All curated shipping options available for your specific destination will be presented at checkout for your selection.

Can i change the delivery information after the order confirmation?

To request a change to your delivery details, we invite you to contact our 24/7 Concierge Service for personal assistance.

Email: official.service@vertu.com
Whatsapp: +44 7934635868
Tel: 400-1250-888

RETURNS

What's the process for return and replacement?

To initiate any return or exchange, the essential first step is to contact our 24/7 Concierge Services team. They will personally guide you through the process, which falls under our comprehensive protection policy: 7-day return, 15-day exchange, and 1-year warranty covering craftsmanship and performance.

Email: official.service@vertu.com
Whatsapp: +44 7934635868
Tel: 400-1250-888

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