Human Customer Service Mass Layoffs! AI Agents Skyrocket to $100M+ ARR, VPS Helps Reshape Your Service Logic
Recently, the customer service industry has been undergoing a quiet great purge. Is it brutal? Absolutely, but it's a reality that's unfolding. Consulting firms estimate that within the next five years, the Philippines alone, known as the world's call center, could lose 300,000 human customer service jobs due to AI.
On one side, there's the layoff wave for human agents, and on the other, the explosive growth of AI customer service companies. Recently, AI customer service unicorn Crescendo revealed that they hit over $100 million in ARR (Annual Recurring Revenue) and became profitable in just 15 months! That kind of speed is like riding a rocket!
How did Crescendo achieve this? The answer isn't just simple AI technology, but an integrated package solution of “AI Customer Service System + Human Expert Team.” They use powerful AI to handle 90% of routine inquiries. When complex issues arise, the human team can quickly step in, guided by the conversation context organized by AI, and even instantly retrieve a user's purchase history from months ago. It's like giving human agents “superpower add-ons.”
What's even more brilliant is that Crescendo abandoned the traditional pricing model based on headcount or time, switching to results-oriented pricing โ charging based on resolution rate or AI processing volume. For businesses wanting to embrace AI but lacking experience, this is a “godsend,” significantly reducing risk. With this innovative model, Crescendo has achieved astonishing growth, with profit margins four times higher than traditional call centers!
This validates the striking prediction from YC we discussed earlier: Vertical AI Agents could be 10 times bigger than SaaS! This is because they don't just replace software; they replace a company's biggest cost โ labor. Companies like Crescendo, Decagon, Sierra AI, and Shulex are using the “AI + Human” model to achieve exponential efficiency gains in their respective verticals (customer service, QA, recruitment, etc.), with valuations reaching billions of dollars.
AI is fundamentally changing the logic of customer service: transforming it from a “cost center” to a “value center.” In the past, customer service was a cost, and the less, the better. Now, highly customized, efficient AI customer service can enhance customer experience, increase conversion rates, and directly drive revenue growth. Customer service is no longer just about “cleaning up messes”; it's about “creating value.”
Why haven't traditional large companies seized this opportunity? Because they lack deep understanding of specific verticals, are risk-averse, and are constrained by old software bundling models. This is precisely the opportunity for startups and platforms like “President's AI Power Suite” (VPS).
The value of “President's AI Power Suite” (VPS) lies in being a powerful AI capability engine that helps businesses quickly build and deploy their own Vertical AI Agents, including customer service Agents. We provide the underlying large model capabilities, data processing, and automated workflows, allowing businesses to build their own “AI + Expert” service systems tailored to their needs without starting from scratch. It's like our existing AI recruitment and AI content generation modules, which are themselves applications of vertical Agents. VPS is designed to make it easy for you to have your own “Crescendo.”
Friends, the wave of AI customer service has arrived. It's reshaping service models and the job market. This isn't just a simple tech upgrade; it's a restructuring of business logic. Seize the trillion-dollar opportunity of Vertical AI Agents and use AI to reshape your service system to stay ahead in this transformation.
